Online Return Policy

(Effective October 1, 2023)

If you are not 100% satisfied with your purchase, a return within 30 days from the reception date of your order may be authorized.

Returns need to be approved BEFORE the product(s) are returned. Please contact us by phone (1-877-677-7797) or by email (online_orders@feelgoodnatural.ca) to request a return. Please provide the following information: the order number, items(s) to be returned, the reason for the return and the state of the product (damaged, opened, or sealed). Without prior authorization refunds will be forfeited.

REFUNDS

Once we receive and inspect your returned parcel a refund will be provided to the original method of payment on the paid value of product(s) including taxes, minus shipping fees. To be eligible for a refund, your item(s) must be closed, unused and in the original packaging. An email with be sent once the refund has been completed. Refunds take time to be posted on your statement. If you do not see your refund, please check with your bank account, and credit card company.

Open and used product(s) are not eligible for returns/refunds.

DAMAGED, INCORRECT OR LOST PARCELS

Once a package leaves our warehouse, it travels through many channels and unfortunately unintentional damage may occur. Should an incident occur please send us a detailed email with photos to online_orders@feelgoodnaturalhealth.ca so we can rectify the situation as quickly as possible. We cannot accept returns on damaged product(s) without photos.

Lost parcels will qualify for a full refund or replacement.

Stolen parcels: We are not responsible for stolen parcels. If you suspect your parcel has been stolen, please reach out to your local authorities

The following products are considered ‘final sale’ NO refund or exchange will be applied:

• Cosmetic Items
• Beauty and ‘Personal Care’ Items (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)
• Dried Bulk Herbs
• Grocery and Food Items
• Protein and Snack Bars
• Items marked ‘Final Sale’ on the product page.
• Refrigerated products including: Mutaflor, Iscador, Renadyl, Lanto and other probiotics, flax oils, or other omega oils.

All International orders are considered FINAL SALE.

***If you have a complaint about a product, please contact the manufacturer at the number on the packaging. Only ship products back to manufacturers at their request.

HOW TO RETURN:

Within Canada
Product(s) may be shipped back to us via a return label with prior return authorization via Canada Post for damaged or defective products. We will provide a Canada Post Return Label via email once the return is approved. Simply print and attach to any box or parcel containing the product(s) and drop off at a Canada Post postal office location free of charge.

Outside Canada
US Customers may return products(s) via USPS only. Please do not ship via other carriers as brokage fees and/or duty will be charged, and your return will not be accepted.

• We are not responsible for breakage during shipment of returned shipments.
• Please include your original proof of purchase or copy of it in the package.
• Please include a copy of your shipping receipt if your return is due to an error of ours
• Be sure to keep a copy of your tracking number as we cannot guarantee that we will receive your return.

Return Address:
FeelGood Natural Health
317 Brock St S
Whitby, ON L1N 4K3

RETURN COSTS

You will be responsible for any shipping costs for returns that are not due to damaged or defective products. Returns within Canada that are not due to defect or errors made by us, a $15.00 deduction from your refund will be made for the cost of initial shipping on orders that qualified for free shipping.

A restocking fee of 20% will be applied for products categorized as “Special orders” as these products are ordered for you specifically.

We reserve the right to cancel any order without cause