FeelGood Natural Health Shipping Policy
(Effective October 1, 2023)
Canada
FREE SHIPPING IN CANADA FOR ORDERS OVER $80
We are happy to offer free shipping on orders over $80 CAD (before applicable taxes) anywhere in Canada. Free shipping is automatically calculated during checkout.
- Ships Expedited Parcel Post via Canada Post
- Orders that do not meet the requirements of Canada Post (weigh less than 30kgs). Free shipping is exempt. In these specific situations, a team member will reach out to you.
Canadian orders below $80 are subject to a $12.50 shipping fee.
Express Shipping
Express shipping is an elite service provided by our courier. Once your parcel leaves our warehouse, it will be prioritized and delivered as quickly as possible. Prices will be calculated based on weight, location, and size of your order.
USA
- Shipping costs will be calculated by weight, location, and size of your order. At the time of purchase, you will be prompted to select your shipping method with available prices.
- Taxes: We do not charge tax to customers outside Canada and there is no border tax for USA customers. Other countries may charge tax at the border.
- Duties: Orders to the USA are duty-free. Other countries may charge duty at the border.
*FeelGood Natural Health is not responsible for any extra charges that may be applied - USD CHARGE is an approximation based on the exchange rate.
No shipping is availble to:
Brazil, Japan, Germany, Ireland, Italy, Israel, Korea, Russia, Africa and Spain
DELIVERY TIMES
All times are approximate and displayed in business days (Monday to Friday) This information is provided from Canada Post. The courier may delay shipping times, which is out of our control.
| AREA
|
DELIVERY TIME |
|
|
||
Ontario & Quebec |
Orders over $80.00 | FREE | |||
| Expedited Post (1 to 3 days) | $12.50 | ||||
| Express Post (1 to 2 days) | $21.99 | ||||
|
|
|||||
All Other Canadian Provinces |
Orders over $80.00 | FREE | |||
| Expedited Post (4 to 8 days) | $12.50 | ||||
| Express Post (1 to 2 days) | $21.99 | ||||
|
|
|||||
USA |
Orders over $100 receive a $5 discount! Use coupon code us100 |
||||
| Tracked Parcel Mail (7 to 12 days) | $17.99 | ||||
| Express Post (3 to 5 days) | $21.99 | ||||
|
*Shipping fees are subject to change without notice. |
|||||
PROCESSING TIMES:
Please allow 1-3 business days after placing your order for us to prepare your shipment. Orders require time to be picked, processed, and prepared for shipping. You will receive notification when your order has been shipped to the email address provided on your order. A tracking number will be emailed from Canada Post within 24 hours. **Potential shipping delays may happen due to postal service issues, extreme weather events, custom clearance, supplier shortages or during seasonal and statuary holidays.
- Orders placed after 9 a.m. or on weekends will be processed on the next business day.
LOW STOCK, OUT OF STOCK OR BACK ORDERED
The following 2 options are available for products that are low/ Out of stock from our inventory:
- Ship your complete order once the missing product(s) are back in stock.
- Receive a refund for the missing product(s).
*Unfortunately, we are not able to offer split shipments, product substitution or alternatives
Noteworthy:
- International orders (outside of North America) are considered final sale.
- Products in glass bottles are at the buyer’s risk.
- Refrigerated products are shipped on Mondays and Tuesdays only. Mutaflor Next Day AM will be shipped the following day after the order is placed. Orders placed close to the weekend, or holiday, will ship on Mondays.
- FeelGood Natural Health is not responsible for stolen, incorrect/ incomplete, refused, unclaimed, or undeliverable packages. It is the responsibility of the buyer to pay costs related to these parcels. Please make sure you provide the correct shipping address. Returned parcels may be reshipped for an additional fee.
- We reserve the right to cancel orders without cause.